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I cannot pair or sync data after iOS - Android APP update

If you encounter some difficulties pairing or syncing your device since the latest update of our application, please follow these steps:

Step 1: Open the app, go to "Settings", tap "set up" and then "unpair"

Step 2: Then log out from the app

Step 3: Go into the Bluetooth settings of your phone and forget ZeWatch2 BLE and/or ZeWatch2 device(s)

[Android users: "unpair" ZeWatch2 device]

Step 4: Upgrade your device with the latest firmware version available, by downloading our PC or MAC software available on http://app-zewatch2.mykronoz.com/softwareAppDownload

Step 5: After a successful firmware upgrade, log into the app, and do the pairing process again

Need further assistance with pairing process? please check one of these articles, for iOS, Android or Windows Phone .
If the problem persists, we invite you to read those tips

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