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I am stuck on the welcome page of the software and my ZeFit2 Pulse is not detected.

[For PC]

- Make sure the ZeFit2 Pulse is well positioned on its charging dock and plug to your computer.

- Turn off the bluetooth connections (from your Bluetooth devices list on your smartphone and from your App).

- Unplug and plug the device back in.

- Try again on a different USB port.

- Update the driver on your PC, the driver is usually located in this folder : C:\Mykronoz\ZeFit2\usbdriver

- Restart your computer.

[For MAC]

- Make sure the ZeFit2 Pulse is well positioned on its charging dock and plug to your computer.

- Turn off the bluetooth connections (from your Bluetooth devices list on your smartphone and from your App).

- Unplug and plug the device back in.

- Try again on a different USB port.

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