Welcome to the Help Center


I tried to sync my data but it was not successful, what should I do ?

- Open the ZeFit2 app

- Press the syncing button on the top right hand side

If you still experience some problems:

- Make sure you have Wifi / 3G network

- Turn your Bluetooth ON / OFF

- In your Bluetooth settings, Forget or unpair ZeFit2

- Open ZeFit2 app, go to Settings > Unpair

- Go through the pairing process again

- Reboot your ZeFit2 manually

- Reset your mobile device

TIPS for iPhone users: Double press the Home Button and remove the window corresponding to ZeFit2 App

Otherwise, send an email to support@mykronoz.com indicating:

-Your MyKronoz device S/N number (that you can find on the back of the packaging box)

-Your MyKronoz device D/N number (that you can find in the Help section of your app or on the bottom right side of the homepage of our PC and MAC software)

-Your phone or tablet brand and model

-Its Android, IOS or Windows Phone version

-Your IOS, Android or Windows Phone App version

-The email address you have used to register

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