If you know the previous user IDs, you can unpair the Watch via the PC /MAC software interface
- Launch the ZeWatch3 software for PC or MAC
- Go on the "My Device"
- Click the "Unpair" tab on the right side of the table
If you don't know the previous user IDs, you can send us the "Device number" (D / N) of your ZeWatch3 at: firstname.lastname@example.org
For privacy and security reasons, please send us a screenshot including the D/N number that appears below the error message.
This D/N number will allow us to track with which email address your MyKronoz device is connected, and if needed, to unpair it from this account.
[PC/ MAC users] The D/N number can be found on the bottom right-side of the Software welcome page