Welcome to the Help Center


It seems the number of steps I have done is inaccurate.

If you feel that this number is inaccurate (too low or too high)

- make sure you have enter your correct height when signing up

- make sure you are wearing ZeWatch3 on your non-dominant wrist and not too lose

Also, be advise that since ZeWatch3 is fitted by an accelerometer, if your arm doesn't move, the activity tracker won't count any steps.

My ZeWatch3 counts some extra steps while I am not walking.

Since ZeWatch3 is equipped with a motion sensor, there is a likelihood that on a bumpy road, of if your hands are moving, the tracker counts a few extra steps.

Was this article helpful?
1 out of 1 found this helpful
Have more questions? Submit a request