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Exchange and returns

You may cancel your declaration of contract (order) within 14 days. The period begins upon receipt of the goods. Prior to the withdrawal of your order, it is imperative to contact our Customer Service via our online form : https://mykronoz.zendesk.com/hc/en-us/requests/new. Our Customer Service will indicate you the procedure to follow. They will give you : a return authotization number, a returm form and the address to return the product.

For a return, the product should be send back in perfect condition in its original packaging, with the accessories included and manual. To exchange for another color or pattern, or because of technical defect, please also first contact our Customer Service: https://mykronoz.zendesk.com/hc/en-us/requests/new.

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