To unpair your ZeFit2 from a previous account, you can either do it with PC/MAC software (if you have the logins of the previous user), or contact us at email@example.com.
With the previous user’s logins:
Open ZeWatch3 PC/MAC software
Go to "Device manager"
Click on the "Unpair" button located at the right side of the table
A pop-up will appear to log out your watch, and press « Yes ». ZeWatch3 will be unpaired from the previous account. You will be able to enter your ID and password.
Without the previous user’s logins:
If you don't know the logins of the previous user, please send us (firstname.lastname@example.org) a screenshot including the D/N number that appears below the error message.
This D/N number will allow us to track with which email address your MyKronoz device is connected, and if needed, to unpair it from this account.
The D/N number can be found either on the bottom right-side of the software in “My device” tab or at the bottom of the error message you get while trying to log in.