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When I am trying to set on my ZeRound, I get the message “Failed”, what can I do?

When you are trying to pair your ZeRound, it is possible to get the message “Failed” in these situations:
  • Situation 1 – Incompatibility between your watch and your iOS device
Just like the most activity trackers available on the market, ZeRound is only compatible with Select iOS 8+ devices that support Bluetooth 4.0 connectivity. Previous iOS verse on cannot well support the transmission of data via Bluetooth, this is why BLE and iOS 8+ are required
  • Situation 2 – Bluetooth is out of operating range or instability of internet connection
Bluetooth operating range is around 5 meters, please make sure your ZeRound is within this limited range while you are trying to pair it to your mobile device; A good quality and stability of internet connection (3G/4G or Wifi ) is required while pairing.
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