Welcome to the Help Center


It seems the number of steps I have done is inaccurate, what can I do?

If you feel that this number is inaccurate (too low or too high)

  • make sure you have enter your correct height while signing up
  • make sure you are wearing ZeCircle2 on your non-dominant wrist and not too lose

Also, be advised that ZeCircle2 is equipped with an accelerometer, if your arm doesn't move, the activity tracker won't count any steps.


My ZeCircle2 counts some extra steps while I am not walking.

Since ZeCircle2 is equipped with a motion sensor, there is a likelihood that on a bumpy road, of if your hands are moving, the tracker counts a few extra steps.

Was this article helpful?
4 out of 6 found this helpful
Have more questions? Submit a request