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The mobile App ZeWatch4/4HR displays « failed » during the set-up process, what can I do ?

If the « failed » message appears during the set up process via the mobile App, please make a new attempt.

Disable/enable Bluetooth on your mobile device and close/open the application. Following this, perform a new pairing process via the mobile App.

If the problem persists, do not hesitate to reset manually your device and reboot your mobile device.

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