The account you have created on mykronoz.com and the one you have created via the MyKronoz App (or any other app from MyKronoz) are not the same and are not linked.
Thus, you will not be able to log in the webshop using the same credential of the MyKronoz app.
You will have to create a new account on our webshop and enter your information to place an order.
Note: resetting the password in the MyKronoz App will not reset the password from the webshop and vice-versa.