Can't hear other end on phone calls / Poor Audio Quality June 26, 2020 07:07 Updated Adjust the volume on the connected mobile device. Move to another area with better quality signal. Make sure your ZeBuds are fully and properly inserted into your ear. Ensure the mobile device is within 10m of ZeBuds while on a call. Related articles I can't hear the sound on one of my earbuds, what can I do? Bluetooth connection issues How do I reset my ZeBuds? My earbuds are not working properly, what can I do? How do I set up my ZeBuds Premium?