• Make sure you have access to the internet (Wi-Fi connection) and Bluetooth is turned ON on your mobile device.
• Make sure that the screen of your scale stays on during the setup process.
• Make sure that you keep the mobile app open during the setup process.
• Keep your scale close to your mobile device during the installation process.
• Make sure you’re not using a 5 GHz Wi-Fi network as it is not supported by MyScale
• Make sure you entered the right password.
• Do not hesitate to reboot your device by pressing the button on the back.
• Try to get closer to your Wi-Fi router and start installing your scale again.
• Reboot your Wi-Fi router and ensure it allows new products to connect. Then perform a new try.