General questions

Before placing the order

• Which band size is the correct one for my smartwatch?
• What is included in the packaging?
• What are the payment methods supported?
• How long does it take for my order to be delivered?
• How do I enter my credit card information?
• How do I choose the colour or size of the product?

After placing the order

• Why I cannot log into the web shop with my Mobile App account credentials?
• What does the warranty cover?
• How does the 15-days money back guarantee works?
• How can I return the product?
• How can I follow up the status of my order?

Other Questions

• Which smartphones are MyKronoz devices compatible with?
• Is the API or SDK available for MyKronoz products?
• Which retailers sell MyKronoz products in my country?
• How to clean my device?